Antivirusprogramm McAfee isoliert Datei

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Viewing 14 posts - 16 through 29 (of 29 total)
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  • #10085
    mikas24
    Participant

    I’ve found out that we can send the file to virus_research@mcafee.com so that they can analyze and exclude it.
    Have anyone one done it already?
    Thanks
    Michael

    #10087
    FX2K
    Participant

    I’ve found out that we can send the file to virus_research@mcafee.com so that they can analyze and exclude it.Have anyone one done it already?

     

    I dont use McAfee and don’t have this issue, but have recently had similar with my own software and Avast.

    I only posted to say, everybody with the issue should do as mikas24 pointed out.  McAfee are the ones who need to resolve the issue with their system which is clearly a false accusation, that this game has a virus, which it does not.

    If everybody sent the file to whom they pay to protect their system (or in the case of AVG etc, use for free) then surely the AV company providing the false information will have to get their act into gear and issue a patch… and in my opinion an apology.

    It took Avast 2 days to resolve the issue where it reported my software as a virus after a live update.. Only 2 days and they streamed an update out to all their users and apologised for the inconvenience they caused me and I am not a customer of theirs, never have been.  If McAfee cannot resolve this for their paying customers, then you.. the paying customer.. should be forwarding your complaints directly to them.

     

    Edit: If you want some kind of confirmation that the file is not a virus, upload it to VirusTotal.com
    Its pretty clear that with a detection ratio of 4/55 (2 of those being McAfee and 2 that I have never heard of) it is a false positive.

    https://www.virustotal.com/en/file/32db55e118aefe43a9edab12a35d4ea71b9ad1e6c784e7094011cfb2fec1447a/analysis/

    • This reply was modified 6 years, 5 months ago by FX2K.
    • This reply was modified 6 years, 5 months ago by FX2K.
    #10213
    mikas24
    Participant

    I’ve just successfully submitted a sample to Mcafee Labs.
    I’ve got this reply. So let’s wait:

     

     
    McAfee Labs – Beaverton                                                               

     
    Current Scan Engine Version:5600.1067                                                 

     
    Current DAT Version:7574.0000                                                         

     
    Thank you for your submission.                                                         

     
     

     
    Analysis ID: 9154281

     
     

     
    File Name            Findings                       Detection                    Type         Extra

     
    ——————–|——————————|—————————-|————|—–

     
    994e.zip            |inconclusive                  |                            |            |no  

     
     

     
    inconclusive [994e.zip]                                                                           

     
     

     
       Automated analysis was not able to determine that this file is malware. This file is  

     
    being sent for further processing and the DAT files will potentially be updated if    

     
    detection of this sample is warranted.                                                

     
     

     
    Note –                                                                                 

     
     

     
    Due to the prevalence of network gateway AV products, it is important that all        

     
    submissions be zipped and the zip file password-protected (password – infected). Some 

     
    products will reject an email that contains a virus that is not sent in this way. In  

     
    addition, often we receive a file that appears not to have been infected, to find     

     
    later that the file was infected when it left the sender, and was cleaned somewhere   

     
    along the line.                                                                        

     
     

     
    Regards,                                                                              

     
     

     
     

     
     

     
    McAfee Labs                                                                           

     

    #10714
    mikas24
    Participant

    Mcafee no longer detects TrainFever.exe as a virus.
    You can thank me later.
    🙂
    Let’s safely enjoy Train Fever and hope for performance fixes and all those most requested features found in the wishlists of everybody!
    🙂
    Michael

    #10736
    strapazie
    Participant

    Your awesome, thank you 😉

    I’ll try that out this evening.

    #10749
    The RedKing
    Participant

    I can confirm this. I no longer have this problem. Thanks!

    #10760
    Trailvan86
    Participant

    Thank you very much!

    I can also play without disabling real time scanning, yayyyy!!!!!!

    #10776
    mikael
    Member

    Great to hear that, thank you for sending the files as well.
    We’ve been doing this quite some time with no success. 

    #10777
    jacko1144
    Participant

    i still have the same issue, not solved for me

    #10805
    mikas24
    Participant

    I’ve had to send the email with the zip file three times. Until I figure it out exactly all the information that was required.
    🙂
    Jack, if you’re using Mcafee, you just need to update it to the latest DATs.
    If you’re using another product, then you have to make the same request to its vendor.

    Michael

    #10820
    jacko1144
    Participant

    hi mikas24,

    i’m using McAfee, i’ve updated it but no joy, what am i doing wrong.

    #10821
    mikas24
    Participant

    I really don’t know.
    I can only guess. Maybe you need to update the scan engine too. But this is usually an automatic process, unless  your Mcafee license expired or you’re using an outdated, not upgradable version?

    Michael

    #10822
    mikas24
    Participant

    I’m using a Total Protection package that includes a ‘home’ version of Anti-Virus. Here are my details:
    Version 16.8
    Build: 16.8.819
    Last Update 2014-10-03
    Engine Version: 2031.0
    Engine creation date: 2014-10-03

    It looks brand new, but yesterday everything was fine already with the previous version.

    Michael

    #10823
    jacko1144
    Participant

    now this is doing my head in, thanks for your help mikas, i have the same version as you, all my other versions are out of date I:E security centre, firewall, site advisor,  etc but i can’t update them.

Viewing 14 posts - 16 through 29 (of 29 total)
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