Still getting random crashes too often :(

Home Forums Support Still getting random crashes too often :(

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #18284
    leew
    Participant

    Train fever is a great idea, but sadly every time I try to play it, it crashes too much to be enjoyable.  It is very annoying to spend an hour building a really nice line and a big complex 4 level junction only to have the game crash on me and to loose everything.  Each time an update comes out I try playing again, only for it to continue crashing, I just get a message saying train-fever.exe has stopped working, nothing more specific than that.  Is there any log files I can look at to figure out what is happening?

     

    #18285
    leew
    Participant

    Just tried to play again, and after about 15 mins (all on “pause” while building), it crashed again, here is a screenshot: 

    #18290
    mikael
    Member

    Hello,

    We need your steam profile to see what caused the crash. Could you post a link to your profile?
    Also, can you please give us some information about your computer?
    Is it windows 8 64bit, what gpu and what cpu do you have? How much RAM does your computer have?

    #18297
    leew
    Participant

    Hi, my steam profile is here: http://steamcommunity.com/profiles/76561197963150918/

    My computer spec is as follows:

    O/S: Windows 8.1 64 bit

    CPU: Core i7-4710mq 2.5ghz

    RAM: 8gb

    Graphics card: GeForce GTX 860M

    #18298
    leew
    Participant

    Would upgrading to 16gb or even 24gb of ram help?

    #18304
    mikael
    Member

    We could not find any crash dumps so far. If you look in your steam userdata directory:

    C:\Program Files (x86)\Steam\userdata\<steamid>\304730\local\crash_dump

    Can you find any new crash drumps regarding your crashes latly?

    Could you also please download this opengl-extension viewer

    http://www.realtech-vr.com/glview/download.php

    and submit a screenshot similar to this:

     
    http://s14.directupload.net/images/140716/i8istpag.jpg

    #18311
    leew
    Participant

    Hi, in crash_dump, there are 3 files, an old one from sept 2014 with a long name which appears to contain binary data (it’s gibbrish if I open it with Vim), one called stderr.txt which is empty and one called stdout which contains this:

    PreventSetUnhandledExceptionFilter: 1
    locale name: * (en_US.utf8)

    ========================================
    Startup at Sun Mar 29 13:18:37 2015
    ========================================

    seed: 1427631517

    I downloaded that application and here is the screendump:

    Many thanks for the help, lee.

    • This reply was modified 6 years, 8 months ago by leew.
    #18313
    leew
    Participant

    Ok, just tried to play again tonight, and after just 5 mins  the game just quite and this time showed this error: cannot open res/models/material/street/country_new_medium_border.mtl bad file descriptor.  The only mods I am using are those which came with the game (no cost, no road removal etc).

    #18316
    mikael
    Member

    Thank you for posting those information.

    It doesn’t seem like one of the obvious errors.

    Could you verify the game integrity as described in this Steam post:

    https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335&l=english

    And if this doesn’t help, try to run the memory diagnostics: http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC3222505
    Does the error also occur if you run Train Fever as Administrator and even with no other program running?

    • This reply was modified 6 years, 8 months ago by mikael.
    #18333
    bv
    Participant

    This is exactly what happens to me, even after I tried to uninstall, remove the TF directory and have Steam re-install on a different drive. Seeing that everything except the OS on my system is different, I am led to suspect a rather fundamental bug. Is there something the uninstall and removal of directory leaves behind that is referenced during startup? My other computers do not have graphics that support TF, so I cannot try on another computer.

    Windows 8.1 Pro 64-bit, kept updated

    Core i7 4770 @3.40GHz

    32GB RAM

    GeForce GTX770 @2560×1440, 59Hz

    Driver 347.88

    #18357
    mikael
    Member

    @bv

    Could you as well have a look if you have any crash dumps in your crash_dumps folder, if so, please let us know your Steam profile link.

     
    It could be that you have a different problem. 

    #18365
    bv
    Participant

    There is a crash dump generated every time I try to start the game.

    I do not think it is a good idea to publish account information in a public forum, though. And I am not sure what you mean by “Steam profile” – there is nothing called that to be found in my account information. I only use Steam to play games, and have never signed up for any of their other functions.

    #18367
    mikael
    Member
    #18371
    bv
    Participant

    To clarify: The “Steam profile” is something members of the “community” have. As I said, the only thing I use Steam for is to play games. I have no intention to register for their community. And – if I had registered there, I would not have wanted to post my ID in a public forum. You will have to take security and privacy more seriously unless you want to run the risk of a scandal. At the very least, you must provide a private communications channel for users to send you potentially sensitive information. If you have some place I can send you the dumps, I can pack up the whole thing and send it.

Viewing 14 posts - 1 through 14 (of 14 total)
  • The forum ‘Support’ is closed to new topics and replies.