Won't start new game (Mac 10.8.5)

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  • November 22, 2015 at 04:01 #20556
    Rob
    Participant

    Just purchased this on Steam.  I can get to the main menu, click “new game”, and get to the “welcome” screen, but at that point, nothing is clickable, and the little mouse/cursor wheel just turns indefinitely.  Must “force quit”.

    Late 2012, 27″ imac, 3.2 GHz Intel Core i5, NVIDIA GeForce GTX 680MX, Mac OS X 10.8.5

    I’ve tried running it in windowed mode, tried turning all the graphics settings down.  Makes no difference.

     

    November 22, 2015 at 09:23 #20558
    Seamon
    Participant

    This happens when the game is not connected to the internet.

    Check your internet-connection and you’re problem is solved.

    November 22, 2015 at 15:03 #20562
    Rob
    Participant

    Thank you Seamon, for the quick reply.  I’m not sure what you mean though, as I have internet connectivity.  Even right now I’m able to browse this forum, and type this response, while my windowed game is frozen and unresponsive in the background.  Is this a  Steam setting I need to adjust somehow?

    • This reply was modified 8 years, 5 months ago by Rob.
    November 22, 2015 at 15:39 #20564
    Rob
    Participant

    By the way, for the heck of it, I just now tried to launch it in “off-line mode”, but same thing.  I can select start a “new game”, wait for it to generate the new game, then see a landscape, see the welcome menu, but can’t click anything, and must “force quit”.

    November 25, 2015 at 17:16 #20581
    Seamon
    Participant

    Sorry, you describe a problem I’m not used to. Mac I don’t know anyway. It’s probably something with the mousedriver or a resolution problem. But I’m absolutely not sure.

    By the way: When a firewall blocks the game, it is possible, that the game has no internet while you’re writing a comment.

    November 30, 2015 at 09:59 #20618
    admin
    Keymaster

    Hello!

    May I ask if the problem is solved meanwhile? If not can you send us the content of your crash_dump folder? Here is some information on how to find it (point 11.):
    http://www.train-fever.com/forums/topic/most-common-issues/

    Best,
    Tom

    November 30, 2015 at 15:51 #20621
    Rob
    Participant

    Hi, Tom.    Thanks for asking.  No, the game is still unplayable.

    Do you want me to email the crash dump folder? If so, which address should I send to?

    December 2, 2015 at 10:03 #20639
    admin
    Keymaster

    Hi Rob!

    Yes please! The address is:
    info AT train-fever.com

    Best,
    Tom

    December 22, 2015 at 01:47 #20811
    Rob
    Participant

    To anybody who may be having the same issue as me, I ultimately ended up upgrading to Mac OS 10.11.2 (El Capitan) and that solved the problem.

    I would like to thank Tom and the rest of the Train-Fever team for working diligently with me via email to try to find a solution over the last few weeks.

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